What are your shipping rates?
Shipping rates may vary depending on address and zip code infomation. We ship throughout the USA routinely. If you have an international order please email us to verify we can ship to your location. If we can, we'er more than happy to do so and will provide you with a shipping quote as quickly as possible.
What is your return policy?
If you are not completely satisfied with our product upon receipt, please contact us within 5 days after delivery for an RMA.
Please send all RMA requests to: customersupport@oskerbee.com
All returned products must be shipped via UPS. Return shipping charges and insurance are to be paid by the customer. Products must be in original condition and packaging. We will issue a full refund for all products that meet these conditions. Amount of refund is subject to condition approval and or 10% restocking fee.
Please allow 15 business days to process a refund. Refunds will be issued in the same manner payment was received.
How do you ship your products?
Unless otherwise selected, we ship UPS ground.
How quickly can I expect my order?
Your order will be shipped within 2-4 days. Because we believe in the quality of our products, great detail is put into each order.
What are my payment options?
We accept all major credit card payments.
Privacy Policy:
It is our top priority to ensure the security and privacy of your transactions with us. Any information gathered from you, including your name, email address, mailing address, phone number and credit card information is kept secure and confidential. Our company only uses this information solely for order fulfillment, billing and shipping purposes. We will not share any information about you with anyone else under any circumstances.
Our Guarantee:
If you are not completely satisfied with your purchase, return them to us in their original condition within 20 days of delivery for an exchange or refund. Again, we cannot refund shipping costs, and the return shipping costs are the responsibility of the customer
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